Will it be possible to extend my stay at a destination ?
You can extend your stay provided you intimate us of such extension at the time of your booking. Additional charges will be applicable. No extensions/alterations can be done when the tour is in progress.
Can I avail just a part of the tour?
It is not advisable to do tours partly as you wont be able to experience your dream destinations completely. Kesari offers you a wide range of products that suit your requirements. Our travel consultants will guide you on the same.
Is the tour itinerary susceptible to last minute changes, as we need to plan our leaves & make necessary arrangements accordingly?
We do not change the itinerary nor date of the tour, however in case of force majeure events, circumstances force us to change the routing or date of the tour, as the case may be, just for your safety.
Can I incorporate any changes in my travel plan once the booking is done?
Yes, you can modify your booking or travel plan. There may be certain charges for modifications or for canceling the old booking and making new arrangements. The travel consultants at our offices will assist you for the same.
Is there any refund against cancellation?
Cancellation of tour will attract certain cancellation charges. The travel consultant will give you the details about such cancellation at the time of booking or for more information on cancellation charges.
What are my options in the event that a tour receives less response ?
Generally, we operate all the tours that we launch, however in some cases the total number of bookings fall below our prescribed minimum operating capacity, in such cases we give you options and then accommodate or merge your tour with other available tours. You may also opt for our customized packages in such cases, but the services like group games, group activities, meals, tour leader etc may or may not be provided.
Do you provide Leave Travel Certificate?
We do provide the leave travel certificate, subject to your intimation to us about your requirement at the time of booking the tour itself.
If I misplace my passport, what assistance will I be provided ?
Ideally only 1 Tour Leader is assigned to manage the group & since he has to follow the itinerary, the group may have to move ahead to the next destination while you may have to stay back at your current location – additional services will be on chargeable basis! Either we may be able to provide you with assistance – subject to availability & on chargeable basis only – who'll assist you with all the required & necessary formalities like lodging a complaint / FIR at the nearest police station & securing a Landing Certificate from the Indian Embassy of the respective international destination.
Can I upgrade my class of travel or airline?
Yes, you can upgrade your class of travel or airline as per the availability and on an additional cost. Please inform the same at the time of booking.
Can I request for a window seat or seat with more leg space?
Yes, you can request for a window seat or seat with more leg space or an aisle seat at the airport check in counter. It will be provided by airline as per the availability.
Would the airline have provision for a wheelchair?
Yes, airlines have provision but it is limited hence you need to inform us at the time of booking. Few airlines also have certain charges for wheel chair. Wheelchair is subject to availability and at the discretion of the airline.
Can I book my own air tickets and join your tour?
Yes, for all tours of wtm you have a facility of joining the tour at the first destination and leaving the tour at the last destination. For such tours, you get a special joining and leaving price. Joining and leaving guest is the one who books the escorted group tour of wtm without taking the services of visa, insurance and main air travel ticket to reach the first destination of the tour and leaves the tour from the last place of Sightseeing / Restaurant / Hotel / Airport to reach his/ her hometown.
How much baggage is allowed per ticket?
At present for most of the destinations, it is 20 to 25 kg for cargo and 6 to 7 kg for handbag per ticket but it does vary with the airline. For guest traveling to US at present baggage is controlled by Piece Concept. Under the Piece Concept, passengers are permitted per ticket to check two bags with a per-bag weight of up to 23 kg for Economy Class. However for internal flights there is no free baggage allowed, your 1 check in baggage cost is paid by wtm but the second check-in baggage if ny has to be paid by guest. Also due to security reasons during internal flight the bags cannot be locked, same will be timely instructed by the Tour Leader on tour. Hand baggage of 7 kg is allowed for both international and internal flights.
Does wtm book our journey tickets for Indian tours?
Indian tour price does not include air or railway tickets. In-case, you wish to travel by rail the tickets have to be booked by yourself. We book for your air travel only. However, we also have Air to Air tours where the tour price is inclusive of to and fro air ticket cost.
If I book my own railway /air tickets, do I have to submit a copy to wtm?
If you book your own railway / air tickets then the ticket details must be shared with the travel Consultant.
Will wtm assist for one way journey tickets?
wtm will assist you with one way tickets for regular tours but for Air to Air packages guest has to take to and fro ticket. They cannot opt for only one way ticket as the to & fro ticket fare is included in the tour price.
How much baggage is allowed per ticket?
At present, depending upon the airline, most of the airlines are allowing 15 Kgs of Cargo bags per ticket and 05 Kgs of Handbag per ticket. In addition to hand baggage, one personal item like Laptop or ladies purse is allowed. However, due to security reasons for Jammu and Srinagar flights the hand baggage also goes along with the check in baggage and only laptop or digital camera is permitted inside the aircraft.
Do I need to carry any ID proof while traveling?
Yes, all tourists traveling by air / rail for Indian tours have to carry photo identification proof in the form of driving license, election ID card, PAN card, passport and for students their school / college ID card. Also, at certain sightseeing places in India any Identity proof (except PAN card) is a must which is mentioned on the respective tour itinerary page on our website
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